Returns & Refunds policy
The information provided on this site is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her existing physician. Information and opinions expressed on this website may be those of the doctors who have written them on the basis of their education and experience.
The information provided should be examined in the light of individual case evaluations by local doctors. The website developers, Homoeopathic Seva Niketan, and Dr. Joy Kumar Dey take no responsibility whatsoever for the consequences experienced by the patients who may use the information provided on this website. The Homoeopathic Seva Niketan center and Dr. Joy team assure you of the best possible efforts for those who apply for online treatment. However, please note that we do not claim to cure each and every case, nor do we guarantee any magical cure. Homoeopathic medicines are essentially free from side effects. Our organization runs a reputed medical center in India and the treatment offered online is from our clinic in India. We have a medical license to practice in India. We do not suggest replacing or substituting for conventional treatment. Our organization takes no responsibility for any presumed complications. It is considered that the user has read and agreed to this disclaimer when one uses the literature on this site and the online treatment option.
About Prescription:
Due to the complex nature of homoeopathy prescribing, please note that it is not within the scope of the online treatment service to give an elaborate explanation of the prescription.
Refund policy:
Applicable to all of our online patients who have signed up on or after 10th July 2017.
Please note our refund policy clearly defined as under:
Patients requesting a refund during the course of treatment, (Applicable to patients residing in India.)
In the case of a refund request any time during the course of treatment, the following deductions will be applicable w.e.f:
Case taking charges with consultation INR. 3000 (one time) for patients visiting at Homoeopathic Seva Niketan clinic. (For Head Office Durga Park, New Delhi, India)
For Renewals: Consultation Fee INR. 2000 (one time) for patients visiting at Homoeopathic Seva Niketan clinic. (For Head Office Durga Park, New Delhi, India)
Consultation and Cancellation charges for online treatment: INR. 2000/-
For Renewals: Consultation and Cancellation charges online treatment: INR 1500/-
For Primary Treatment Plan: Medicine Charges INR 600/- per week for the 1st batch of medicines and after that on a proportionate basis for further treatment continued and medicines provided.
For Additional Treatment Plan: Medicine Charges @ INR 250/- per week for the 1st batch of medicines and after that on a proportionate basis for further treatment continued and medicines provided.
There is no refund on the dispensed medicines, or medicines not used by the patients, as medicines are not usable by us in any way.
The refund request will be valid only if made before the end of the treatment plan opted by the patient, which may be for 4, 8, 12, 24 and 36 months.
No refund will be available if the patient approaches us after the end of the course of treatment.
If the patient claims to recover within a period shorter than the treatment plan opted for, there will be no refund available, as the treatment plan indicates charges of the treatment up to the specified period. How to request a refund: The patient is requested to produce a receipt of fees. No refund will be available without a valid receipt.
How to request a refund: The patient is requested to produce a receipt of fees. No refund will be available without a valid receipt.
The refund may be given only by cheque in favor of the patient (or guardian) who has made the payment. No refund will be made by cash.
Instruction about this Refund Policy has been displayed on the notice board.
The starting of treatment confirms that the patient has agreed to this Refund Policy.
Please note that Homoeopathic Seva Niketan is not liable to give any refund to those patients who do not revert back to us by sending a reply to the questionnaire, within one year of signing up for the treatment. Those patients who do not reply to the questionnaire even after reminders twice (by e-mail), will not be liable for any refund nor any medication if they do not respond within one year from the date of sign-up or within 8 months of the dispatch of the last batch of medicine, in the case of those who have chosen for 8 or 12 months plan.
The refund policy is subject to change without prior notice and decision of our panel of doctor's will be final.
The refund request is not valid on 4th month plan, for plan 8 months and above refund applicable if patient is not doing medically well and atleast 6 weeks before end of plan.
Refund is not applicable in part payment cases, low fee form, family plan and special discount cases.
Disclaimer
The information provided on this site is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her existing physician. Information and opinions expressed on this website may be those of the doctors who have written them on the basis of their education and experience.
The information provided should be examined in the light of individual case evaluations by local doctors. The website developers, Homoeopathic Seva Niketan, and Dr. Joy Kumar Dey take no responsibility whatsoever for the consequences experienced by the patients who may use the information provided on this website. The Homoeopathic Seva Niketan center and Dr. Joy team assure you of the best possible efforts for those who apply for online treatment. However, please note that we do not claim to cure each and every case, nor do we guarantee any magical cure. Homoeopathic medicines are essentially free from side effects. Our organization runs a reputed medical center in India and the treatment offered online is from our clinic in India. We have a medical license to practice in India. We do not suggest replacing or substituting for conventional treatment. Our organization takes no responsibility for any presumed complications. It is considered that the user has read and agreed to this disclaimer when one uses the literature on this site and the online treatment option.
About Prescription:
Due to the complex nature of homoeopathy prescribing, please note that it is not within the scope of the online treatment service to give an elaborate explanation of the prescription.
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail hsndrjoy13@gmail.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
India
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hsndrjoy13@gmail.com